FAQ
Your questions, our answers.
Can't find it? Write to hello@oyeba.com — we reply fast.
Account
How do I create an account?
Click Get Started, enter your email, choose a password, verify the email. Account ready in 30 seconds.
Can I delete my account?
Yes. Settings → Account → Delete account. All your data is erased within 30 days per GDPR.
I forgot my password.
Click "Forgot password" on the login screen. You'll receive a reset link by email.
How do I change my email?
Settings → Account → Email. You'll need to verify the new email before the change takes effect.
Projects
How many projects can I create?
Family plan: 1 project. Standard: 5. Pro: 25. Business: unlimited. Details on the Pricing page.
How do I invite someone?
Inside the project → Members → Invite. Enter their email, pick their role, they receive an invite link.
What roles are available?
Owner, Editor, Contributor, Observer. From broadest to most restricted. You can change a member's role anytime.
Can I archive a project?
Yes — the project goes read-only but stays accessible. You can reactivate it anytime.
Proofs
What file types can I upload?
Photos (JPG, PNG, HEIC), videos (MP4, MOV), audios (MP3, M4A), documents (PDF, DOC, XLS). Max size per file: 50 MB.
Can proofs be edited?
An uploaded proof is immutable: you can describe it but not edit it. That's what makes it a proof.
How long are my proofs kept?
Family: 30 days history. Standard: 1 year. Pro & Business: unlimited as long as subscription is active.
Payment
What payment methods do you accept?
Credit card and SEPA today. Mobile Money (Orange, Wave, MTN) integration in progress.
Can I pay in CFA francs?
XOF/XAF display is coming at official launch. In the meantime, payments go in euros via Stripe.
Is there a free trial?
The Family plan is free forever. For Standard/Pro/Business: 14-day trial with no credit card.
Can I cancel anytime?
Yes, no penalty. You keep access until the end of the paid period.
Security
Is my data encrypted?
Yes — in transit (TLS 1.3) and at rest (AES-256). See our Security page for details.
Who can see my projects?
Only you and the members you explicitly invite. No public index, no SEO on content.
Are you GDPR compliant?
Yes, fully. Data hosted in the EU. Right to access, rectify, erase, port. DPO: dpo@oyeba.com.
What if there's a data breach?
Notification within 72h to affected users and the supervisory authority, per GDPR Article 33. Response plan in place.
